Refund Request Rules & Guidelines

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Refund Request Rules & Guidelines

Post by Jat on Mon Dec 21, 2015 12:16 am

Refund Request Rules & Guidelines
Since we've implemented Refunds from the Old RL-RP to our Community, Please follow the Rules before posting a Request.




Eligibility
You are allowed to post a refund request if you have..
Proper & Complete screenshot of your character's information which are /stats, /mycookies, & /vstorage as well.



Items that CAN be refunded:
1.1 Level(Maximum level 10)
1.2 Money(Maximum of 1M)
1.3 Materials(Maximum of 20k)
1.4 Respect Points
1.5 Playing Hours
1.6 Cookies(Maximum of 150)
1.7 VIP Coupons(Maximum of 3)
1.8 Donator rank(1-Month)
1.9 Refferal Tokens
2.0 Cars(Maximum of 3)




Items that CANNOT be REFUNDED:
1.1 House
1.2 Business
1.3 Gang
1.4 Faction
1.5 Weapons
1.6 Job levels
1.7 Staff ranks




AGREEMENT:
If ever you're trying to proclaimed an account that isn't actually yours, You will not be given an opportunity to request another Refunds even though it is your true account.




PROCESS:
Be patient because your Refund Request will be process within an hours, avoid asking in-game using /report, /w, /requesthelp, /newb and especially Private Messaging on Facebook. If you did, Your Refund request might fall to Disapproval.




EVIDENCE
You need to provide us proper, valid evidence otherwise we cannot help you and your request will be trashed. Types of evidence that you can use are screenshots with time stamps. These screenshots shall not be edited in any way, otherwise your report will be marked as invalid providing insufficient evidence.

As stated above, the screenshots are not to be edited, no questions asked. Even if it's just a little edit, the request will not move forward and will be trashed. Video recordings are allowed as well. No other types of evidence will be accepted!




Accepted/Denied - What happens next?
If your refund request has been processed and accepted then you will be refunded as soon as possible, an Admin will tell you on Forum PM, Facebook Message or In-Game. You're required to be online.

If you have been denied, then please do not post another request. The member of staff handling your request will post the reason for denying it. Please do not PM that member of staff to appeal the decision. No more complain.




POST FORMAT:
The topic name required to be..
[Firstname Lastname of your Account from RL-RP] Firstname Lastname

Code:
[center][b][size=24]REFUND REQUEST[/size][/b][/center]

[center]Before anything else, May I asked you If you agreed all the terms I said? [b][[color=#009900]YES[/color]/[color=#ff0000]NO[/color]]
[/b][/center]

[b]In-Game Name:[/b]

[b]Facebook Account:[/b]

[b]Screenshots(/stats /mycookies /vstorage): [/b]
[b][spoiler]**PUT YOUR SCREENSHOT HERE BETWEEN THE SPOILERS**[/spoiler][/b]

[b]If you have cars, Name the 3 cars:[/b]

[b]OTHER INFORMATION:[/b]

CLICK Here
TO POST A REQUEST
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Jat

Gender : Male Posts : 7
Join date : 2015-12-17
Age : 18
Location : Suarez Iligan City, Lanao Del Norte

View user profile http://realitylife-roleplay.forumtl.com

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